Last updated: November 3rd 2023
Thank you for visiting Metal Department Ltd. This page details the terms and conditions of our Shipping Policy.
Shipping cost for your order will automatically be calculated and displayed at checkout before you place an order.
If you are ordering from inside the EU, the cost of goods will be displayed including your local country VAT rate.
We use geolocation data to determine your location and display cost including VAT. If your browser prevents such geolocation, the applicable VAT rate will be added to your order total at checkout before payment.
For orders with delivery outside the EU territory, no VAT will be added - your order may however be subject to import taxes, duties, or VAT, which will be applied to your order when it reaches the destination country. Any and all such fees that may be imposed are the responsibility of the customer. Metal Department Ltd. is not responsible for such charges.
All orders are generally processed and shipped by tracked mail (except for low value orders) within 1-3 business days. Orders are not processed on weekends or national holidays.
Order processing times may be delayed by a few days during holidays, launches, limited edition releases, or other times when we are experiencing an unusually high volume of orders over a short period.
We will notify you when your order has shipped or if we foresee any issues with fulfilling your order.
Shipment Confirmation & Order Tracking:
After you have placed an order you will receive an order confirmation email (please check your spamfilter). At this stage, please allow time for the order processing to begin.
You will then receive a separate shipment confirmation once your order has shipped (normally within 1-3 business days). The shipping confirmation email will contain your order tracking number if applicable (no online tracking is available for low value orders).
All orders will ship from Malta (EU), and will typically be delivered within this time-frame:
EU/Europe: 4-7 business days
Canada/US: 10-18 business days
Asia: 10-21 business days
Australia: 10-21 business days
NOTE: We ship from an island and all international mail is forwarded on planes - since Covid-19, there has unfortunately been less flight capacity and therefore, on occasion, there can be some delay on the ordinary delivery-time.
All orders are shipped with MaltaPost and you should expect delivery through your local, national mail service (except where such service may have been outsourced to a 3rd party).
Delayed or lost orders:
A parcel is not considered 'officially delayed' until it has been in the postal system for a period of 30 business days for international orders, at which time we can investigate the matter further. We cannot take responsibility for delays caused by the couriers. Although orders normally take much less time than that, we are unable to refund or dispatch a replacement until this period of time has elapsed.
If your package is returned to us due to an incorrect or incomplete shipping address, you must pay the additional cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. Please review our Return & Refund policy for further details